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Office of the Police & Crime Commissioner
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PCC asks for views on 101 and 999 services


Residents of the Humberside Police area are being asked to take a few minutes to tell the Police and Crime Commissioner about their experiences of the 101 and 999 services, as well as preferences for future modes of contact.

The Police Contact Survey runs until midnight on Sunday, June 26.

Participants are being asked a series of questions testing their understanding of emergency and non-emergency reporting systems, as well as newly emerging ways of contacting the police, like web chat, online forms and messaging over social media.

The national survey, run by the Association of Police and Crime Commissioners, will help inform police forces, the Home Office and local commissioners on any challenges around reporting to the police and assist in forming plans for the future.

Police and Crime Commissioner Jonathan Evison said: “Reporting to Humberside Police on 101 and 999 has seen major improvements to the service in recent years but still remains a challenging area of business for the force. The needs of people making contact must be understood and forces must prioritise those most in need, meaning contact about routine items is sometimes not responded to as quickly as people would like.

“In addition, new technology presents significant opportunities to speed up responses and open lines of communication with people who might not be comfortable using traditional methods. As the voice of the public in policing, I am very keen to better understand your views on these issues and I am urging as many people as possible to respond to the survey.”

CLICK HERE TO TAKE THE SURVEY


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David Hudson
(OPCC, Communications and Engagement Manager, Humberside)

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